Control Module offers a wide variety of service solutions and maintenance programs to meet the needs of your business.
Our support expertise covers the entire CMI product line and extends to non-CMI electronic products and peripherals.
In addition to these services, CMI offers programs that range from training classes to telephone support to on-site support of system installation.
Need More Information?
Since each customer has unique requirements which apply to its particular installation and equipment, we encourage you to call the CMI Service Center for more information.
Toll free (outside CT): (800) 527-4998
Phone: (860) 745-2433
Warranty
CMI Time Clocks come with a standard 1-year warranty. Clocks are sent back for repair using the CMI Return Materials Authorization number from CMI Service.
Extended Warranty Plus
CMI recommends the extended warranty plans to be purchased at time of placing order for the hardware. This will save time and money to later purchase a post warranty maintenance plan.
Exchange Service Plans
Product Exchange
CMI will ship to the customer’s site replacements for any defective CMI unit. Replacements can arrive at the customer’s site as quickly as 10:30 AM the next working day, depending on the plan chosen.
Hardware Maintenance Plans
Annual Return to Depot
The CMI Service Center will repair or replace any CMI defective part within 5 working days (in-house). Annual rates include hardware enhancements and one-way prepaid freight.
On-Site/On-Call
CMI will dispatch a service representative to the customer’s site to repair any defective product. The representative is dispatched after the customer notifies the CMI Service Center and will arrive at the customer’s site the next working day, depending on the plan chosen.
Tech Support Maintenance Plans
Customer must purchase a support plan at time of placing the order to receive support and software updates.
Support Programs
Product Training
CMI provides training for all of its products. Classes are conducted by a qualified field engineer or technician and can be held at the customer’s site or CMI’s Technical Center. The classes range from operator procedures to modular level troubleshooting and repair.
Telephone Support
Trained and authorized CMI Tech Support Representatives provide assistance over the telephone on such topics as product operation, system re-installation, alternative system set-ups and system troubleshooting.
Engineering Support
Engineering assistance is available to the customer in such areas as system design, installation, check-out, and start-up and troubleshooting. At the customer’s request, the CMI Engineer can provide on-site supervision of a system installation and verify its correct operation.
Our solutions deliver accurate and reliable performance.
The CMITime Difference
CMI Time Management solutions quickly deliver a return on investment that far exceeds customer expectations. Proven reliable across the globe in a variety of industries, our products:
Highly
Configurable
Multiple Location
Support
Easy
Integration
